Quay Pacific Property Management Ltd

We have been with Quay Pacific for 5 years and we are very satisfied with their services. Evelyn Francis is our rental property manager since 2019, she does a wonderful job, and always provides prompt response. When there is an issue, she will investigate it and then provide you with some suggestions to resolve the issue. I highly recommend Evelyn and Quay Pacific.

Evelyn Francis always responds in a timely manner and she’s pleasant to deal with. She looks after my best interest when dealing with tenant issues. Rent collection, monthly and yearly receipts summary are always on time. I am very happy and satisfied with the services they provide.

My husband and I are new to renting out our condo, so we wanted a property management company we could trust. We did a lot of research but after interacting with several of them, we were disappointed because a lot of them had hidden fees they weren't upfront about and only mentioned it when asked, were not fully transparent with the process, wouldn't respond for long periods of time, or gave us very limited say in how our apartment was managed. Then I came across Quay Pacific and reached out to Adam for more information. His response was prompt, professional and the contract he sent over was thorough, easy to understand and complete. I knew upfront what the charges were (speaking of which, their monthly percentage is lower than most others), and felt comfortable signing the contract right away. Honestly, this was the best decision we made. We work with Sara Mason, and she has been so wonderful throughout the process, making sure we have a say in the way the property is managed, and keeping us informed every step of the way. If and when there is an issue to be resolved, Sara looks after the problem and gets back to me with the resolution. I am so pleased with their service so far and would highly recommend Quay Pacific if you are thinking of renting out your space.

I have been using Quay Pacific Property Management to manage my condo apartment for 6 years now. I am very happy with their service. They are truly professional and their fees are reasonable. Rent are received every month on time and statements mailed to me showing details of the collection and expenses. The year-to-date summary also makes our accounting and tax reporting a lot easier. Evelyn is my manager. She is quick and responsive to report any request and concerns from our tenant, and takes good care to make sure that they are addressed in a timely and satisfactory manner. When my unit was vacant 2 years ago, she made sure that the unit would be shown in the best condition and rented it out quickly. I do not live close to Vancouver. I would not be able to keep my unit for rent and for so long without a good Property Management Company like Quay Pacific.

I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.